Current State of Affairs

I’m challenged to find a newsfeed or social network not inundated by the latest spin of AI, Chatbots or the derivates thereunto. With each passing month, companies are getting exponentially more savvy with the deployment of Machine Learning (ML), Natural Language Processing...

With the rise of e-commerce, immediate access to support can be essential for customer engagement and retention. The global live chat software market is projected to reach $1 billion by 2023.

Research shows that those involved in the B2B buying process are already57% of the way down the pathto a decision before they'll actually perform an action on your website.¹Two billion items were sold by third-party sellers on Amazon's platform in 2014 ². In 2017, Etsy reported almost two...

LinkedIn is a social media platform that enables individuals and companies to market and brand themselves. In the past several years, LinkedIn has assisted companies and individuals to network with each other to expand their exposure and create new opportunities.

Live chat has become a popular tool with online marketers to drive engagement with visitors to their websites. Chat allows you to answer inquiries faster, and convert those leads into customers. Live chat has also changed consumers' expectations for sales and service online. They demand instant...

The magic of Ramble is that live chat can be successfully invoked from anywhere online. Your personalized vanity link can help you capture leads from every social media site. A great example is using Ramble Chat to capture and nurture leads from Facebook. Facebook has evolved over the last decade...

Just like technology has grown and changed over time, so has customer service. No longer do we have the days of waiting on the phone for ages to talk to someone, nor do we have to physically drive to a store for support. We have evolved into the age of online support. With so much changing, and the...