Single Click Chat: Explained in 30 seconds

May 03,2019

As with most innovative technologies, we are frequently asked about Single Click Chat (SCC), and how can it help my business?? A wonderful question and one that we love to answer!  To better equip our prospects and customers on the power of Ramble's SCC, we enlisted our marketing team to create...

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Chat and Sales Engagement: A Market Collision

February 05,2019

A market collision is coming. I’ve been evangelizing this very concept above since October of 2018, and with empirical evidence and key market drivers below, we believe these two thriving spaces are coalescing in rapid approach.

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3 Key AI Chatbot Takeaways from a Study by Harvard Business Review: Closing the Customer Experience (CX) Gap

December 12,2018

A recent study published by Harvard Business Review outlines what leaders in Customer Experience (CX) do better than their peers. Understanding the following three (3) takeaways are critical to a successful bot strategy.

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AI Chatbots: What the Market Should Be Asking

October 15,2018

Current State of Affairs

I’m challenged to find a newsfeed or social network not inundated by the latest spin of AI, Chatbots or the derivates thereunto. With each passing month, companies are getting exponentially more savvy with the deployment of Machine Learning (ML), Natural Language...

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Ramble Chat Helps the Non-Technical Add Live Chat Anywhere — Fast

August 30,2018

With the rise of e-commerce, immediate access to support can be essential for customer engagement and retention. The global live chat software market is projected to reach $1 billion by 2023.

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The Traditional Live Chat Paradigm Is Broken

August 28,2018

Research shows that those involved in the B2B buying process are already 57% of the way down the path to a decision before they'll actually perform an action on your website.1 Two billion items were sold by third-party sellers on Amazon's platform in 2014 2. In 2017, Etsy reported almost two...

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Could Live Chat Make LinkedIn More Effective?

March 16,2018

LinkedIn is a social media platform that enables individuals and companies to market and brand themselves. In the past several years, LinkedIn has assisted companies and individuals to network with each other to expand their exposure and create new opportunities.

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What Is Universal Chat and Why Should You Care?

October 31,2017

Live chat has become a popular tool with online marketers to drive engagement with visitors to their websites. Chat allows you to answer inquiries faster, and convert those leads into customers. Live chat has also changed consumers' expectations for sales and service online. They demand instant...

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3 Ways to Use Ramble on Facebook

October 10,2017

The magic of Ramble is that live chat can be successfully invoked from anywhere online. Your personalized vanity link can help you capture leads from every social media site. A great example is using Ramble Chat to capture and nurture leads from Facebook. Facebook has evolved over the last...

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4 Reasons Why You Should Use Click to Chat

April 21,2017

Just like technology has grown and changed over time, so has customer service. No longer do we have the days of waiting on the phone for ages to talk to someone, nor do we have to physically drive to a store for support. We have evolved into the age of online support. With so much changing, and...

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